9joya Terms & Conditions — Please Read Before Using

9joya Terms & Conditions — What You Need to Know Before Getting Started

Welcome to 9joya. These Terms & Conditions ("Terms") form a legal agreement between you and us governing your use of the 9joya platform. By registering, logging in, or using any of our services, you are deemed to have accepted these Terms.

We believe transparency is the best policy. That is why our Terms & Conditions are written in plain, straightforward language so every user can understand them easily. Nothing is hidden behind complex legal jargon — everything is laid out openly here.

If any changes are made to these Terms, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after such changes will be considered acceptance of the updated Terms.

Account Registration & Management

Registration Eligibility

To open an account with 9joya, you must meet the following requirements:

• You must be at least 18 years of age.
• You must have a valid mobile number registered in your own name.
• Each individual may only register one account.
• Registration is not permitted from countries where online gaming is fully prohibited.
• All information provided during registration must be truthful and accurate.

Identity Verification (KYC)

9joya follows a KYC (Know Your Customer) process to ensure secure transactions. Identity verification is mandatory in the following cases:

• Before making your first withdrawal.
• When the total withdrawal amount exceeds a specified limit.
• When suspicious activity is detected on an account.

KYC may require submission of a National ID (NID), passport, or driving license. The verification process is completed within 48 hours.

Account Security

It is your responsibility to keep your password and login credentials confidential. Never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

Deposits, Withdrawals & Payment Policy

Deposit Policy

9joya currently supports deposits via Mobile Banking, Nagad, and Rocket. Here is what you need to know about making a deposit:

• Minimum deposit amount: BDT 100 (one hundred taka).
• Deposits are generally instant — credited within 5 minutes in most cases.
• Deposits must be made from a mobile banking account registered in your own name.
• Third-party deposits are strictly prohibited.

Withdrawal Policy

Withdrawal requests are typically processed within 1 to 3 business days. The following conditions apply to all withdrawals:

Important Payment Terms

• Withdrawals can only be made to the same payment method used for the most recent deposit.
• Wagering requirements must be fulfilled before bonus winnings can be withdrawn.
• 9joya reserves the right to suspend withdrawals in cases of suspicious transactions.
• All large transactions are monitored as part of our anti-money laundering measures.

Bonus & Promotion Terms and Conditions

Welcome Bonus

New members receive a welcome bonus on their first deposit, which is credited to the account automatically. Before using the welcome bonus, please note the following:

• The bonus amount may vary in accordance with the terms stated on the promotion page.
• To withdraw winnings from a bonus, you must meet the specified wagering requirements.
• Wagering requirements are typically 20–35 times the bonus amount.
• Not all games are available with bonus funds — certain games may be excluded from bonus balance play.

Reload Bonus & Other Promotions

Regular members have access to weekly reload bonuses, cashback offers, and special tournament opportunities. Each promotion has its own terms and conditions, which can be found in full on the relevant promotion page.

Free Spins

Free spins are awarded on selected games. Wagering requirements apply to any winnings from free spins. Free spins typically expire after 7 days.

Prohibited Activities & Code of Conduct

To keep the 9joya platform safe and fair for everyone, the following activities are strictly prohibited:

Account

• Operating multiple accounts under one person.
• Registering with a false identity or misrepresented age.
• Using another person's account or selling your account.
• Attempting to hack an account or gain unauthorized access.

Financial Activity

• Money laundering or illegal financial processing.
• Chargebacks or payment fraud.
• Depositing using a third party's funds.
• Manipulation of the bonus system.

Gaming Activity

• Tampering with game software or using bots.
• Collusion or coordinated manipulation.
• Using any strategy that violates game rules.
• Harassing or threatening other players.

9joya reserves the right to close any account and forfeit its balance without prior notice for violations of any of the above rules. In serious cases, the matter may be referred to law enforcement authorities.

Responsible Gaming Policy

9joya believes gaming should be a source of fun, not stress. We are fully committed to responsible gaming and actively help players build healthy gaming habits.

Our Responsible Gaming Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss limit: Set a limit on how much you can lose within a given period.
• Session Limits: Set a time limit for how long you play in a single session.
• Self-Break: Take a break from gaming for a set period of time.
• Self-Exclusion: Temporarily suspend your account for an extended break.

If you feel you may have a gaming addiction or problem, reach out to our support team today. We are here to help, not to judge.

Intellectual Property & Content Usage Policy

All content, graphics, logos, software, game interfaces, and other materials published on the 9joya platform are the intellectual property of 9joya or its respective third-party providers.

• Using 9joya's logo, trademarks, or brand assets without prior written permission is strictly prohibited.
• No content on the platform may be copied, distributed, or used for commercial purposes.
• Decompiling or reverse engineering any game software is strictly prohibited.

Limitation of Liability & Dispute Resolution

Limitation of Liability

9joya shall not be held liable for:

• When a game session is interrupted due to loss of internet connection.
• When a transaction is delayed due to a third-party payment gateway.
• In the event of a temporary service disruption caused by a technical error.
• For losses resulting from the user's own negligence or error.

Dispute Resolution

If you have a complaint, please contact our support team first. If the matter is not resolved within 72 hours, a formal complaints process may be initiated. All disputes are handled through discussion in the first instance.

Changes to Terms & Conditions

9joya reserves the right to update these Terms & Conditions at any time. Registered users will be given 7 days' advance notice of any changes. Continued use of the platform after such changes constitutes acceptance of the updated terms.

FAQ — Terms & Conditions