9joya takes the protection of your personal information seriously. Read our Privacy Policy to learn how your data is collected, used, and kept secure.
Welcome to 9joya. Protecting our users' privacy is not just a legal obligation for us — it is a core principle. When you create an account or use the platform, you share certain information with us. This Privacy Policy clearly explains how we use that information, where we store it, and how we keep it secure.
This Policy 9joya Privacy Policy and governs our website, mobile app, and all related services. Your data belongs to you — we simply take responsibility for keeping it safe.
Please Note: You will be notified by email or platform notice of any changes to the 9joya Privacy Policy. If you have any questions, please reach out to our support team.
9joya collects only what's necessary — your name, email, mobile number, and payment details. Nothing more.
Your information is kept secure at all times using SSL encryption and advanced security technology.
You have the right to view, correct, and delete your own information.
Your personal information is never sold. No data is shared with any third party outside of authorized partners.
We use cookies to improve your experience. You have full control over your cookie settings.
Our Privacy Policy is written in plain, clear language so every user can easily understand it.
9joya collects only the information needed to serve you and keep the platform secure. Under our Privacy Policy, data collection falls into three categories:
We collect the information you provide when you register:
The following information is collected to process payments and maintain transaction history:
Information collected automatically while using the platform:
9joya never collects your bank account password, PIN, or full card number. If you are ever asked for this kind of information, it may be a fraud attempt.
In line with the 9joya Privacy Policy, your data is used only for defined purposes. It will never be used for unsolicited or unrelated activities.
| Purpose of Use | What Information Is Used |
|---|---|
| Account Creation & Management | Name, email, mobile number |
| KYC Verification | National ID, photo |
| Payment Processing | Mobile banking number, transaction details |
| Customer Support | Contact information, account history |
| Fraud Prevention | IP address, login history |
| Sending Promotions & Offers | Email, mobile number (with consent) |
We analyze your information to improve the platform experience and maintain a safe gaming environment. This analysis is always carried out on aggregated, anonymized data — never at an individual level.
9joya never sells your information to third parties. However, there are specific circumstances where limited data may need to be shared:
Necessary information is shared with approved partners such as payment gateways, game providers, and cloud services. These partners are required to adhere to our privacy standards.
Where we are legally required to provide information under a court order or government directive, we will comply, disclosing only the minimum necessary data.
Information may be disclosed to relevant authorities to prevent money laundering or other illegal activities.
Important: 9joya never sells or rents your personal information to advertisers or any other commercial entity.
Data security is at the heart of the 9joya Privacy Policy. We follow the highest industry standards to keep your information safe.
Your Contributions: Use a strong password and never share your login credentials with anyone. Your awareness is the strongest defense for your data.
9joya uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use three types of cookies:
| Types of Cookies | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | When the session ends |
| Functional Cookies | Remembering Preferences & Settings | 30 days |
| Analytics Cookies | Platform Improvement | 90 days |
You can disable cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.
9joya believes you should have full control over your own data. To that end, we guarantee the following rights:
To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.
We are legally required to retain certain data for a defined period. In such cases, immediate deletion may not always be possible.
Under the 9joya Privacy Policy, each category of data is retained for a different period:
Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.